Reference

Privacy Policy for markastoto Accounts

We use this policy to show exactly what we collect when you open an account, send a support request, or use DANA, OVO, GoPay, or QRIS on our…

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markastoto Privacy Policy for markastoto Accounts
HELP ROUTES

How To Reach Our Team

Privacy requests are handled in the same thread you use to contact us, so you do not need to repeat your story on every channel. Our team is available from 09:00 to 23:00 WIB through live chat, email, and the in-account request form. If your request needs identity checks, we may ask for the email or phone number tied to the account and a recent payment reference.

Team online

Live Chat

Open live chat from the account area, and we will route privacy questions, access requests, and correction cases to the right team. It is the fastest path when you need a quick answer about stored data or account history.

Email

Send a written request to our support email when you want a full record of your question. We use email for document-heavy requests, including proof of identity, account correction, or a check of stored payment references.

Request Form

Use the in-account request form when you want a clear trail for a privacy change. The form keeps your request attached to the same account and helps us verify you before we touch sensitive data.

DATA PRACTICES

How We Handle Data Safely

Our policy is built around narrow collection, short retention, and clear access steps. We use the least data needed to run your account, check payments, and answer your request.

Data Use

We collect account details, contact data, login logs, and payment references only to operate your account and answer your request. We do not use those details for unrelated messaging, and we keep the scope tied to service needs.

Cookies

Cookies help us remember your session, language choice, and device state. If you clear them, the site may ask you to log in again, and some settings may return to their default values on your next visit.

Device Checks

We log browser type, operating system, and basic access signals so we can spot suspicious logins from mobile or desktop. That data helps us protect the account without reading your messages or tracking unrelated activity.

Account Security

When a request looks risky, we may ask for a password reset, a fresh email check, or a payment match before we change sensitive fields. Those steps help keep control with the person who opened the account.

Retention

We keep support threads, transaction logs, and verification records only as long as needed for account handling, dispute checks, and local legal duties. After that, we remove or anonymise the data where our process allows.

Your Requests

Send requests for access, correction, or deletion through live chat or email. If the request touches a DANA, OVO, GoPay, or QRIS record, we may ask for the matching reference before we make a change.

Privacy Questions You May Ask

These answers cover the requests we hear most often: what we collect, why we keep it, how cookies work, and how you can ask for changes. If your question depends on local law or on the records tied to your account, we will say so directly. The same contact path works on mobile and desktop, and our team will tell you which details we need before we move ahead.

We collect the details needed to open and protect your account, including contact data, login history, device signals, and payment references. We do not ask for extra data unless a support step or legal duty requires it.

Cookies keep your session active, remember language settings, and help us notice unusual access. If you clear them, you may need to log in again and reset a few site preferences on your next visit.

Yes. Send the request through live chat or email, and we will check it against the account record we hold. If local law allows the request, we will share the relevant data after verification.

We keep the payment reference, amount, time, and account link so we can match your wallet activity with the account history. Those records are used for support, verification, and the duties required in your region.

We keep support logs, transaction records, and verification files only for the period needed to manage your account and meet legal duties. After that, we delete or anonymise the data where our process permits.

Contact live chat, email, or the in-account request form. If the change touches sensitive fields, we may ask for a password reset or a matching payment reference before we process it.

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